Solution HighlightsAccelerate patient communication for shorter billing cycles.
Patients with an account over 30 days past due generally only receive a monthly statement from the practice, which often times leads towards 90 days without account activity. This service will accelerate contact with the patient with 3 reminder letters, and 2 live phone calls on behalf of the practice. The account is established with a flat fee, and the practice maintains full accounting control as well as 100% of all recovered amounts for immediate cash flow. For a small practice to mimic this amount of communication for a small list of delinquent accounts would consume an enormous amount of administrative time and resources that could instead be applied to positive patient care.
Also known as “Soft Collections”, this service is for when patients are unresponsive to the “Accelerator” service. Typically, this is used for accounts more than 120 days past due, but less than 1 year. The service consists of 5 collection contacts, choosing between 5 letters or 3 letters and 2 live phone calls, to the patient for payment recovery. The practice maintains full control and keeps 100% of all recovered amounts for immediate cash flow.
This service is a second round of collections for “high-risk” accounts that have been unresponsive to previous attempts. Though available at any time, this service is best used for accounts over 1 year old. TSI’s internal collections division will be in direct contact with these accounts including services such as skip tracing, asset discovery, and legal efforts. The Collections service is FREE and your portion of the recovery will be mailed to you the following month.
Having difficulty getting paid on time by an insurance company? This service is available to all practices and can assist with slow paying insurance companies for a small flat fee, typically less than $13 per account.